Term and Conditions

1. Website Use and Intellectual Property

1.1 License to Use

Goaliemonkey® grants you limited access to our website for personal shopping purposes. All content, including logos, product images, and text, is our property and protected by copyright.

1.2 User Responsibilities

You agree to:

• Provide accurate account information
• Not misuse our website or products
• Not attempt to copy or reproduce our content
• Comply with all applicable laws

2. Product Information

2.1 Product Range

We specialize in:

• Adult hockey apparel (jerseys, jackets, shirts)
• Performance gear (undergarments, workout shorts)
• Goalie-specific equipment
• Team hockey jerseys
• Accessories (bags, beanies, blade guards)

2.2 Product Descriptions

We strive for accuracy but cannot guarantee colors will match exactly due to monitor variations. Sizes follow standard hockey gear measurements.

2.3 Availability

Products are subject to availability. We may limit quantities and cancel orders if inventory errors occur.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store complete payment details.

3.3 Pricing

Prices are in USD. We reserve the right to adjust prices but will honor the price at order time.

4. Shipping Policy

4.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide except to some remote areas in Asia and other regions where service may be limited.

4.3 Delivery Issues

Contact us immediately if your package is damaged or incorrect. Keep all packaging for inspection.

5. Returns and Refunds

5.1 15-Day Play Hard Guarantee

Most unused items in original condition can be returned within 15 days of delivery.

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Adult Goalie Jocks
• Adult Standard Jocks & Cups
• Adult Lower Undergarments
• Customized Authentic NHL Jerseys

5.3 Return Process

1. Email [email protected] with your order details
2. Wait for return authorization
3. Ship items to our Dallas address with original packaging

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6. Limitation of Liability

6.1 Product Use

Goaliemonkey® isn’t liable for injuries resulting from improper use of hockey equipment. Always follow manufacturer guidelines.

6.2 Website Issues

We’re not responsible for temporary website unavailability or technical issues beyond our control.

7. Privacy Policy

Your privacy matters. Our complete Privacy Policy explains how we collect and protect your data.

8. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

9. Contact Us

Questions? Our Gear Specialists are here to help:

• Email: [email protected]
• Phone: +1 (214) 555-GEAR (Mon-Fri 9AM-5PM CST)
• Address: 2712 Charla Lane, Dallas, TX 75212 USA